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1. Information We Collect
We may collect the following types of personal information when
you use our services:
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Personal Identification: Name, phone number,
email address, and physical address
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Business Information: Company name, GST number,
and business type (for commercial clients)
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Service Details: Type and quantity of scrap
materials, pickup location, and preferred schedule
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Payment Information: Bank details for transfers
(processed securely)
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Communication Data: Records of your inquiries,
feedback, and interactions with our team
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2. How We Use Your Information
Your information is used for the following purposes:
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To provide and manage scrap collection and recycling services
- To process payments and send transaction confirmations
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To communicate service updates, pickup schedules, and price
changes
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To improve customer experience and personalize your interactions
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To comply with legal obligations and regulatory requirements
- To prevent fraud and enhance security of our services
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3. Data Protection
We take your privacy seriously. MetroScrap
implements industry-standard security measures including:
- 128-bit SSL encryption for all data transmission
- Secure servers with firewall protection
- Regular security audits and vulnerability assessments
- Strict access controls for employee data access
- Regular backups to prevent data loss
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4. Sharing of Information
We value your trust and do not sell or rent your personal
information. Limited sharing occurs only in these circumstances:
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Service Partners: With recycling facilities and
transporters as needed for service completion
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Legal Requirements: When required by law, court
order, or government authority
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Business Transfers: In case of merger,
acquisition, or asset sale (with notice to users)
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5. Cookies
Our website uses cookies to enhance your browsing experience:
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Essential Cookies: Required for website
functionality
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Analytics Cookies: Help us understand how
visitors use our site
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Preference Cookies: Remember your settings and
choices
You can control cookies through your browser settings. Disabling
cookies may affect website functionality.
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6. Third-Party Links
Our website may contain links to third-party websites, including:
- Payment processing partners
- Industry associations and certifications
- Government recycling portals
We are not responsible for the privacy practices of these external
sites. We recommend reviewing their privacy policies separately.
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7. Your Rights
As a valued customer, you have the following rights regarding your
personal data:
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Right to Access: Request a copy of your
personal information
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Right to Rectification: Correct inaccurate or
incomplete data
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Right to Erasure: Request deletion of your data
(subject to legal retention)
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Right to Restriction: Limit how we use your
information
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Right to Portability: Receive your data in a
structured format
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Right to Object: Opt-out of marketing
communications
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8. Contact Us
If you have any questions, concerns, or requests regarding this
Privacy Policy or your personal data, please contact our Data
Protection Officer: